Terms of Service

These Terms of Service describe the rules, responsibilities, and conditions that apply when you access or use our website, purchase products, or interact with our online services.

Throughout these Terms, the words “we,” “us,” and “our” refer to Glovelyskin.

By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these Terms, please discontinue using our website and related services.

Our online store is supported by Shopify Inc., which provides the e-commerce infrastructure that allows us to operate our online shopping platform.

Company Information

Brand Name:
Glovelyskin

Customer Support Email:
service@glovelyskin.com

Company：
MENZORA LIMITED
5 BRAYFORD SQUARE LONDON UNITED KINGDOM E1 0SG

Access to Our Website

By using our website, you agree to use our services only for lawful purposes and in accordance with these Terms.

You are responsible for ensuring that your access to our website complies with applicable laws and regulations in your location.

You may not use our website:

  • For illegal activities;
  • To violate intellectual property rights;
  • To interfere with website security;
  • To collect unauthorized information from other users;
  • To distribute harmful software or malicious content.

We reserve the right to restrict or terminate access to users who violate these Terms. Any such restriction or termination shall be exercised reasonably and in accordance with applicable UK law.

User Responsibilities

When using our website, you agree to provide accurate and complete information when required.

You are responsible for maintaining the accuracy of information provided during:

  • Account registration;
  • Checkout;
  • Customer communication;
  • Order processing.

Providing incorrect information may affect order processing, communication, or service availability.

You agree not to impersonate another person or provide misleading information when interacting with our services.

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, including the right to receive goods that are as described, fit for purpose, and of satisfactory quality.

Website Content and Intellectual Property

All content available on our website, including but not limited to:

  • Text;
  • Images;
  • Product descriptions;
  • Graphics;
  • Logos;
  • Website design elements;

is owned by or licensed to Glovelyskin and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially use any part of our website content without our written permission.

Product Information

We make reasonable efforts to provide accurate product information on our website.

However, certain information may vary due to:

  • Display settings;
  • Device differences;
  • Manufacturing updates;
  • Technical limitations.

Product images and descriptions are provided to help customers make informed purchasing decisions.

If you have questions regarding product details before purchasing, please contact our customer support team.

Orders and Transactions

Submitting an order through our website constitutes an offer to purchase goods. This does not automatically guarantee acceptance. A legally binding contract is formed between us only when we send you a Dispatch Confirmation email.

We reserve the right to review, refuse, or cancel orders when necessary, including situations involving:

  • Incorrect pricing information;

  • Suspected fraudulent activity;

  • Unauthorised transactions;

  • Inventory limitations;

  • Technical errors;

  • Where delivery is to a country or territory subject to UK trade sanctions or export controls.

If an order cannot be fulfilled, customers will be notified and any applicable payment adjustments will be handled according to our policies.

Pricing and Payment

All prices displayed on our website are in Pounds Sterling (£) and are inclusive of UK VAT at the applicable rate, unless otherwise stated.

Delivery costs are not included in the product price unless specified. These will be added to your total before checkout.

Under the Digital Markets, Competition and Consumers Act 2024, all mandatory fees (such as unavoidable service charges or handling fees) are included in the headline price displayed on the product page.

We accept payment via the methods indicated at checkout. Payment must be received in full before we dispatch your order.

Your Right to Cancel (Cooling-Off Period)

If you are a consumer, you have the legal right to cancel your order within 14 days without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • The 14-day period begins the day after you receive the goods (or the last item in a multiple-order shipment).

  • To exercise this right, you must inform us clearly (via email to service@glovelyskin.com) within the 14-day period.

  • You must return the goods to us within 14 days of notifying us of your cancellation.

  • Goods must be returned in their original packaging and in a resalable condition. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

  • We will reimburse the cost of the goods and standard delivery costs within 14 days of receiving the returned goods or proof of return.

Faulty or Misdescribed Goods

If the goods are faulty, not of satisfactory quality, or not as described, you are entitled to a full refund or replacement under the Consumer Rights Act 2015.

  • Up to 30 days from receipt: You have the short-term right to reject the goods for a full refund.

  • Up to 6 months: We are responsible for proving that the goods were not faulty at the time of delivery. If they are faulty, you are entitled to a repair, replacement, or partial/full refund.

For any faulty or damaged items, please contact us immediately at service@glovelyskin.com with your order number and photographs of the issue.

Third-Party Services

Our website may include services, applications, or links provided by third-party companies.

These third-party services operate independently from Glovelyskin.

We are not responsible for:

  • Third-party website content;
  • External service availability;
  • Third-party privacy practices;
  • Policies or terms provided by external companies.

Your use of third-party services is subject to their own terms and conditions.

Prohibited Activities

You agree not to use our website to:

  • Attempt unauthorized access to our systems;
  • Disrupt website operations;
  • Upload harmful files or code;
  • Collect customer information without authorization;
  • Engage in fraudulent activities;
  • Misuse promotional offers or services.

  • Post or submit reviews that are not based on a genuine, verifiable experience (fake reviews);

  • Knowingly participate in any activity that directly or indirectly circumvents UK trade sanctions or export controls;

  • Violate the prohibitions on dealing with funds, goods, or economic resources belonging to designated persons or restricted jurisdictions under the Sanctions and Anti-Money Laundering Act 2018.

Any prohibited activity may result in suspension or termination of access.

Disclaimer of Warranties

We strive to provide a reliable shopping experience; however, to the fullest extent permitted by law, we provide the website and its content on an "as is" and "as available" basis.
we do not guarantee that:

  • The website will always operate without interruption;
  • All information will always be completely error-free;
  • Website availability will remain unchanged at all times.

Nothing in this disclaimer affects your statutory rights as a consumer, including the right to receive goods that are as described, fit for purpose, and of satisfactory quality.

Website access may occasionally be affected by maintenance, technical issues, or circumstances beyond our reasonable control.

Limitation of Liability

To the maximum extent permitted by applicable UK law, Glovelyskin shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profit, revenue, data, or goodwill) resulting from:

  • Website usage;
  • Service interruptions;
  • Third-party services;
  • Unauthorized access;
  • Events beyond our reasonable control.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the website shall be limited to the total purchase price of the specific order in question.

Nothing in these Terms excludes or limits our liability:

  • For death or personal injury caused by our negligence;

  • For fraud or fraudulent misrepresentation;

  • For breach of your statutory rights as a consumer under the Consumer Rights Act 2015;

  • For any other liability that cannot be excluded or limited by applicable UK law.

Privacy and Data Protection 

Your privacy is important to us. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please review our separate Privacy Policy for detailed information on how we collect, use, store, and protect your personal data, including your rights to access, correct, or delete your information.

By placing an order, you consent to our collection and use of your personal data as described in our Privacy Policy.

Governing Law

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

Any legal action or proceedings related to your use of the website or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

However, if you are a consumer and reside in another part of the United Kingdom or the European Union, you may also benefit from mandatory consumer protection provisions of your local jurisdiction.

Changes to These Terms

We may update or modify these Terms of Service from time to time due to:

  • Business changes;
  • Operational updates;
  • Legal requirements;
  • Regulatory changes.

The updated version will be published on this page with the effective date where applicable.

By continuing to use our website after changes are posted, you agree to the updated Terms.
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have questions regarding these Terms of Service, please contact us:

Glovelyskin Customer Support

Email:
service@glovelyskin.com

MENZORA LIMITED
5 BRAYFORD SQUARE LONDON UNITED KINGDOM E1 0SG